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FREQUENTLY ASKED QUESTIONS


 

Don't See a Size? Have a Question? Ask us. 

Use our Design services. Reach out. Show us your wall from your phone. Select the artwork you would like. We'll make suggestions about size, groupings, media, etc. We'll work collaboratively with you.. We usually get it right after your input, otherwise you can just purchase the one you select.

Travel Stories.

Did you find us from one of our posts on social media? I post travel images/stories on Instagram and FaceBook.You can find many of them in our Travel galleries here. If you see an image, that isn't on this website, send us an email. We would be delighted to print it for you. We're writers and photographers, husband and wife, Martin and Anne. Our passion is travel (after COVID, that is) we write and create art that relates to our experiences. Can we do a story for you? Ask to see samples. Read ABOUT THE ARTIST.  Get on our email list. We won't share your info.

WHAT IS YOUR SHIPPING POLICY? 

Covid-19 note:  Production and delivery is still operational from my print partners. They follow CDC safety guidelines and are running with minimal staff. Your order may take a little longer than usual. Once it arrives, please practice smart handling just like you would with any delivery these days. I hope your new artwork brings joy to your home!   How long will it take for my artwork to arrive? For a standard order placed through this site, allow 3-4 days for production and one week for shipping. Keep weekends and holidays in mind too. My print partners pride themselves on quality, consistency and fast delivery. Occasionally, there may be factors (special requests, unclear instructions, production problems, etc.) that cause an order to be delayed. They rarely miss their production times. Some items, like really large artwork, may take longer in production.   

We provide free shipping on all standard delivery orders over $100, Quicker delivery can be arranged. Rates are set by our print our partner. We pass them on to you without mårk-up. They are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
$0.00
$99.99
$5.99$7.99
$14.99
$11.86
$100.00
$262.49
Free
$11.99
$19.99
$21.24
$262.50
$349.99
Free
$14.99
$23.99
$24.99
$350.00
$524.99
Free
$21.99
$29.99
$33.74
$525.00
$699.99
Free
$27.99
$34.99
$37.49
$700
$3.499.99
Free
$74.99
$99.99
$62.49
$3.500.00
Plus
Free
$149.99
$199.99
$124.99

What's your return policy? 

I want you to be happy with your purchase. Artwork can be returned within 30 days of order date for a refund of purchase price. It should be undamaged and in the original packaging. Just send me an email with your order number and we'll work out the details. In the rare event your art arrives damaged, It will be replaced at no additional cost to you.  My print lab does their utmost to ensure that your prints are packaged carefully and arrive safely. However sometimes damage can occur in shipping. Please keep all packaging, take photos of the damage done to both packaging and artwork, and send me an email with the your photos, details, and your order number, and I'll take care of it.

Are the prints archival quality? 

All inks used for printing the images purchased from this site are archival, UV resistant pigmented ink. Papers and substrates are acid free and of the highest archival quality. 

Framing, matting and hanging hardware is museum quality. My print partner has received the Green Business Certification Award "For Exceeding Environmental Regulatory Requirements, Preventing Pollution, and Conserving Natural Resources". You can be confident your order will be created and handled in a sustainable manner by a company that cares about conservation.

Here's detailed information about the types of media and framing I offer: 

Photographic Prints: I offer photographic prints on Fujicolor Deep Matt Matte paper. Prints will be crisp and sharp, printed on acid free photo paper with a soft matte finish. Contrast is great, finish is just  satin - they would work well for framing. I'm able to offer these for a lower cost than the fine art prints, but the print quality is outstanding. You can order photographic prints mounted on gatorfoam substrate for an easy and affordable way to hang and display the art. Prints up to 36" on the long side ship flat, larger prints will be wrapped in tissue and rolled for shipping. 

Fine Art Prints: My smooth fine art paper is Moab Entrada Bright Rag, a 100% cotton, smooth matte finish archival paper that is museum quality and perfect for framing. Pigmented ink ensures your artwork will remain vibrant for many years. I offer clean, archival gallery style framing in decor-friendly finishes with a choice of mat widths. If you want to handle the framing yourself, you can order your print unframed, or dry mounted on a gatorfoam substrate. Prints up to 36" on the long side ship flat, larger prints will be wrapped in tissue and rolled for shipping. 

Metal Prints: Images are printed by infusing dyes directly onto specially coated aluminum sheets. For glossy metal, the sheets are then coated with a high gloss coating, resulting in a very crisp, saturated image.  For semi-gloss, the coating is less reflective, making it a good choice for hanging in a room opposite large windows or where reflection might be an issue. Rounded corners are available, and framing is available. Two backing/hanging options are available depending on the size of the print. Very large metal prints will be crated to ensure the artwork isn't damaged in transit. 

Canvas Prints: Prints on canvas are archival fine art prints. Some call this type of print a Giclée. Images are printed with pigmented ink, directly onto the high quality cotton fine art grade canvas material. The resulting prints can then be stretched and stapled onto a wood artists stretcher bar frame (gallery wrap), mounted on gatorfoam board, or delivered loose (unmounted). Canvas prints can be coated with an optional gloss lamination for extra protection and a shiny finish. Very large canvases will be crated to ensure the artwork isn't damaged in transit. 

What's your site's privacy policy? 

I promise to protect your personal information, not sell it or give it to anyone outside the art, print production and delivery process, and not hold on to your data for longer than I need to to process your order.  

HOW CAN I KEEP UP WITH YOUR NEW WORK?  

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our blog/newsletter To think that I saw it on Mulberry Street!. You can also follow us on our social media pages as we are constantly posting about new work! 

 

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